How do I contact pals?
How do I contact my nearest PALS? You can find your nearest PALS office on the NHS website. You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS.
How do I email NHS pals?
Contact PALS
- Email [email protected]: use this email address to raise concerns and give feedback on any of our sites or services.
- Complete a PALS form Use this form to explain your concern or give feedback, and provide contact details so we can get in touch with you.
- Call one of our PALS offices below:
What do pals do in hospitals?
What can PALS do: If you have a problem with a ward or clinic or member of staff, PALS can talk to them on your behalf to help find a possible resolution. Help with general enquiries about the hospital and its services.
How long does it take for pals to respond?
PALS is a less formal route for more immediate issues and the service aims to respond in a more informal way within 15 working days.
How long do pals complaints take?
Whichever way forward you choose, we aim to respond within 25 working days.
How long do PALS complaints take?
How long does it take for PALS to respond?
How long do NHS complaints take?
Most NHS Trust complaints procedures require an acknowledgement within 14 days but many will acknowledge your letter within 3 days. If you do not get an acknowledgement within this time frame, you should write again or telephone to check that your complaint was received.
Do NHS settle out of court?
NHS Resolution Annual report and accounts for 2020/21 The figures show that, in 2020/21, 74% of negligence claims were settled without Court proceedings, compared to 63% five years earlier.
What is considered a serious incident?
What is the definition of a Serious Incident? Serious Incidents include acts or omissions in care that result in: unexpected or avoidable death, unexpected or avoidable injury resulting. in serious harm – including those where the injury required treatment to.
What constitutes a serious incident NHS?
In broad terms, serious incidents are events in health care where the potential for learning is so great, or the consequences to patients, families and carers, staff or organisations are so significant, that they warrant using additional resources to mount a comprehensive response.
How do I contact the NHS Pals team?
Email: [email protected] You can talk to PALS who provide confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters. If you are unhappy with any aspect of your care, please speak to our patient experience team.
What does North Tees and Hartlepool NHS Trust do?
North Tees and Hartlepool Hospitals NHS Foundation Trust We provide integrated hospital and community-based services to around 365,000 people living in East Durham, Hartlepool, Stockton on Tees and surrounding areas including Sedgefield, Easington and Peterlee.
Can I share my experience with University Hospital North Tees?
Please be assured that any information shared regarding your experience is anonymised before sharing wider. Letter: Patient Experience Team, North Wing, Ground Floor, University Hospital of North Tees, Hardwick, Stockton on Tees, TS19 8PE.
What can Pals do for You?
Patient Advice and Liaison Service (PALS) is here to: help and advise you on any issue relating to your hospital experience. Being in hospital can be scary and at times confusing, we are here to listen and to offer our support