How do I report Virgin Active?
You can email us on [email protected], call us on 0860200911 or pop into your closest club.
Who owns Virgin Active gyms South Africa?
Virgin Active
| Type | Joint venture |
|---|---|
| Area served | South Africa, Namibia, Botswana, Italy, Australia, UK, Singapore, Thailand |
| Key people | Sir Richard Branson Matthew Bucknall (CEO of Virgin Active Group) Christian Mason (Managing Director South East Asia) |
| Owner | Christo Wiese (80%) Virgin Group (20%) |
| Website | www.virginactive.com |
Where can I complain about a gym in South Africa?
If this doesn’t work, the consumer should lodge a complaint with the consumer affairs division in their province, the National Consumer Commission or possibly the ombud.
Can I dispute a gym charge?
File a complaint with the Better Business Bureau or your local consumer protection agency. If you don’t get a refund in a few weeks, and your membership fee is charged to your credit card, contact the credit card company and dispute the charge. You’re required to do that in writing within 60 days of the charge.
How do you break a gym contract?
In order to terminate a contract, many gyms require members to submit a notarized letter of cancellation. This is a letter signed by an official notary public. When writing the letter, be sure to include your name, address, email address, and phone number. You must also list your gym account number.
How can I get out of my gym contract in South Africa?
The Consumer Protection Act allows consumers to cancel fixed-term contracts such as gym contracts, by giving one month’s written notice, but the company is entitled to charge a “reasonable” cancellation penalty.
Is Virgin Active a good gym?
Virgin Active is a fabulous gym!… Virgin Active is a great gym offering excellent classes and teachers. It also has very hi-tech gym equipment, sauna, steam room and large swimming pool with jacuzzi. I love the luxury of Molton Brown products and even better, they just introduced a Senior Rate for older members like me.
How do I contact Virgin Active customer service?
If you have any other questions you wish to discuss with us please contact our Customer Service team on 0207 717 9000 or drop us an email to [email protected].
What do you get with Virgin Active Canary Wharf?
If you could get back to us with your member ID, we’ll make sure someone from the team to give you a call. Virgin Active Canary Wharf:For the premium price you pay, here is what you actually get v what is advertised. PROS: Swimming pool, view, Spa when its working, and the PTs.
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